DM
David McKay
15quotes
Quotes by David McKay
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Consumers expect to be able to contact their loan or lease provider easily. They expect a courteous, knowledgeable and responsive service representative who understands their needs. They want their questions answered and they don't want to spend a lot of time on the phone.
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Then they're not only paying off this car but the last car. The dealer will assist them in finding out how to do that. If they do that enough they could be paying for several cars at once. The payments may seem lower, but something has to give at some point.
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Some people think that if they change the names of things, the things themselves will have changed, too
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offer competitive interest rates and they're very convenient for many consumers who can shop for an auto loan without leaving their homes.
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It would be nice to have another on-ramp. This area needs something to relieve the congestion.
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Value has become more important over time due to a combination of factors such as incentives, lease rates and consumer perception of the finance and insurance manager or loan officer. These factors, together with rising consumer expectations, have put increasing pressure on auto finance companies to provide excellent service to their customers.
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